Refunds and Returns

Please be advised that all sales on leather patch hats are final, no returns or refunds. 

However, if we made a mistake and you received the wrong product or a damaged item, we will be happy to send you a replacement item after verification. This also applies for our other products including embroidered hats and apparel.

You may return the item(s) within 30 business days of receipt. 

The item must be returned in the same condition it was received, unused and in its original packaging. 

Send us an email at support@shootingbirdies.com as soon as possible (within 30 days) to let us know of the issue and attach pictures of the item you received. Please also include your order number in the email.

Once our verification process determined that we sent you the wrong or damaged item, we will provide instructions on how to return the item.

Once your return is received and inspected, we will contact you to let you know about your item replacement or refund. 

ABOUT REFUNDS

If you are approved for refund, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note, refunds to credit cards can take up to 30 days to appear on your statement.

Shipping costs are non-refundable. All returns are subject to inspection before a refund is processed.

If you haven’t received your refund within the expected timeframe, first contact your bank or card provider. 

If you’ve done all of this and you still have not received your refund yet, please contact us.